Terms of service

Agreement Terms

Welcome to roohamerindia.com, an e-commerce portal of Palace shop. All information, displayed, and transmitted on the website is protected by copyright and other intellectual property laws. This page contains the terms and conditions, of the online services provided to the users and by using the service, the user agrees and accepts these terms and conditions even if, he/she is or is not a registered user of the service. Users, therefore, are requested to read them carefully.


Rooh Amer offers a free email subscription, using which shoppers can access updates on our new collections and also avail of exclusive discounts. Company reserves the right to change, edit and introduce new services at any time, including fees. Unless otherwise stated, all fees shall be quoted in Indian rupees and the user shall be solely responsible for compliance of all applicable laws for making payments to the company.

Eligibility to use Service

People who can form a binding contract with the seller may use the service, and in compliance with this agreement and all the state, national and international laws, rules and regulations. Minors, un-discharged insolvents and other such people are not eligible to use the website. Under the age of 18 years, shall not register as a user of the website and shall not transact on or use the website. Using or transacting on the website shall be made by a legal guardian or parents if a minor wish to use the service. The company reserves the right to terminate membership or refuses to provide access to the website if it is discovered that the user is a minor or are otherwise “incompetent to contract”. Do not use the products or service for any illegal or unauthorized purpose or violate any law. Any violation of any of the terms will result in an immediate termination of the services.

The registered users are responsible for maintaining the confidentiality of their user ID and password. The user is solely responsible for the activities that occur under user ID and password. The user hereby agrees to provide accurate, true, current and complete information about him/her on the site. If any information is found untrue, inaccurate, incomplete or not in accordance with the website, the company holds the right to suspend or terminate or block user`s access to the website.

User Content:

The user agree not to engage in any of the prohibited activities stated below: (i) No content may be copying, distributing, modifying, transmitting, encoding, posting, publicly displaying or disclosing any part of the Service in any medium; (ii) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service; (iii) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (iv) uploading invalid data, viruses, worms, or other software agents through the Service; (v) collecting or harvesting any personally identifiable information, including account names, from the Service; (vi) using the Service for any commercial purposes; (vii) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (viii) interfering with the proper working of the Service; (ix) accessing any content on the Service through any technology or means other than those provided or authorized by the Service; (x) bypassing the measures we may use to prevent or restrict access to the Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein, or (xi) decompiling, reverse engineering, or otherwise attempting to obtain the source code of the Service.

We may, without prior notice, change the Service, stop providing the Service or features of the Service (to you or generally), or create usage limits for the Service. We may permanently or temporarily terminate or suspend your access to the Service without notice or liability to Seller, for any reason or for no reason, including if in our sole determination you violate any provision of this Agreement. Upon termination of this Agreement or your access to the Service for any reason or no reason, you will continue to be bound by the terms of this Agreement which, by their nature, should survive termination, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

The user agrees not to post content that: (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to any other person, or to any animal; (ii) may create a risk of any other loss or damage to any person or property; (iii) seeks to harm or exploit children by exposing them to inappropriate content; (iv) may constitute or contribute to a crime; (v) contains any information or content that we deem to be unlawful, harmful, abusive, offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to people, libelous, threatening, obscene, pornographic, or otherwise objectionable; (vi) contains any information or content that is illegal (including, without limitation, the disclosure of insider information); (vii) contains any information or content that the user does not have a right to make available under any law; or (viii) contains any information or content that is not correct and current. User agrees that any User Content that is posted does not and will not violate third-party rights of any kind, including without limitation any Intellectual Property Rights (as defined below) or rights of privacy. Seller reserves the right but is not obligated, to reject and/or remove any User Content that Seller believes, in its sole discretion, violates these provisions.

Rooh Amer do not guarantee that any content will be made available on the website and the company reserves the right to remove, edit or modify the content, at any time, without prior notice, for any reason or for no reason at all.

Products & Description:

The company do not warrant/authorize or permit any content of the website to be accurate, complete, reliable, current, or error-free and assumes no liability in this regard. Any reliance on the content of this site is at your own risk as it is provided for general information only.

The user/member/shopper hereby release everybody related to the company, directors, employees, labors, contractors, partners, representatives and everybody else from any claim and action of any kind and the company hereby offer a limited, revocable, and non-transferable to use the site and its content only for the purpose of using the service, and not for any commercial use. Any breach shall result in license revocation without prior notice to the user.

The shopper/user shall independently agree upon the manner and terms and conditions of delivery, payment, insurance, etc. with the company. Wrong pricing, promotions, offers, shipping charges, transit time and availability on any product(s) on the site may be due to any technical issue, typographic error, inaccuracies or omissions. In such a situation, the company may change, edit, correct, update or cancel the order without any prior notice. Also, the prices listed are subject to change without any prior notice.

We try our best to display the products as accurate as possible with their true colors and images but we cannot guarantee the display of any computer used by the customer.

All products listing are subject to change at any time and hence, the company reserves the right to discontinue any product at any time. Also, the company do not guarantee the quality, services, information or any other material purchased stands up to the customer`s expectations.

Order Policy:

Any order is not accepted until the shipping information is sent to the customer. The company reserves the right to accept or decline any order or a part of an order due to any reason. The company may require further information before accepting your order. And if the customer receives lesser quantity or does not receive all the products ordered, the customer will be issued the credit amount through the original mode of payment.

Delivery Timeline:

We only provide a Standard mode of shipping to our customers and it will take 3 to 5 business days for your order to get delivered. Please note that in case of any natural calamity or disaster, the standard time of shipment might get extended


The company cares about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

Identification of the copyrighted work that you claim has been infringed;

Information reasonably sufficient to permit Seller to contact you, such as your address, telephone number, and, e-mail address;

A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner. That repeat offenders will have the infringing material removed from the system and that we will terminate user’s access to the Service.

The Service And Any Product Or Service You Purchase Through The Service (“Product”) Are Provided On An "As Is" And "As Available" Basis. Use Of The Service Is At Your Own Risk. To The Maximum Extent Permitted By Applicable Law, The Service And The Products Are Provided Without Warranties Of Any Kind, Whether Express Or Implied, Including, But Not Limited To, Implied Warranties Of Merchantability, Fitness For A Particular Purpose, Or Non-Infringement.

Intellectual Property Rights :

You acknowledge and agree that all copyright, designs, the "look and feel" of the Site, trademarks and all other intellectual property and material rights relating to the Content and the Services as herein described, including but not limited to the Rooh Amer Software and all HTML and other code contained in this Site, shall remain at all times vested in Rooh Amer and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site and the Services are protected by state laws, common laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by Rooh Amer and/or its third party licensors. Any reproduction or redistribution of the above-listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above-listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

Limitation of Liability:

The company does not guarantee, represent or warrant that the use of our service will be uninterrupted, timely, secure or error-free. The company does not warrant that the results that may be obtained from the use of the service will be accurate or reliable. The user agrees that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to the user.

The user agrees that use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall the company, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Governing Law and Change in Terms and Conditions:

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Indian constitution.

The current version of the Terms and Conditions can be reviewed at any time at this page. The company reserves the right, at its sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to the website. It is the user`s responsibility to check the website periodically for changes. The user`s continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.